Bill Johnston recently gave a presentation about the State of the Online Community 2008: Key Findings from the Online Community Research Network, and I encourage you to take a look at it. As you can tell from the title, the slides contain highlights and important information from his research over the past year. Here are a few of my personal favorites among his key findings: Most organizations do not have a comprehensive online community strategy. ...

sxsw I’ve been invited to be a panel at 2009 SXSW Interactive Festival entitled “What Does A Community Manager Do?”. Aside from being deliriously happy to have an excuse to go to SXSW, I am also stoked by the opportunity to be on a panel with really smart and experinced people talking about online communities. I’ll be joined by Jake McKee and Connie Benson, and Dave Peck (a.k.a. Britney Mason) will moderate. Please vote for ...