Hyatt Hotel, color me impressed (1)
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Kim Proctor (0)
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How to Create Powerful Customer Experiences (0)
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I’m delighted to write about a company that just showed me it cared about me (the customer) and wants to make visitors’ lives easier.Kudos goes to Hyatt Hotels today.Seven days in advance of my arrival, Hyatt emailed me. They send a note from the exact hotel I’m staying at (local hotel photo, signed by the real general manager at the hotel, with local info). I found this email very helpful because it: a) confirms the ...
