IKEA Delivers Couch With Missing Cushion, Insists On Replacing Entire Couch [Common Sense] (1)
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Carey (50)
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Consumerist (2083)
3 months
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We've all received IKEA furniture missing screws, but Marc received a couch missing an entire seat cushion. He figured IKEA would quickly hand over a replacement once he pointed out their obvious mistake. Nope! Several employees helpfully explained that the cushion "comes with the couch," and that finding a replacement was "impossible." A resourcefully inept manager finally resolved the situation by insisting that they replace the entire couch. Marc writes: I've never written to your ...
