Thank God For Better Halves (3)
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Not Always Right | Funny & Stupid Customer Quotes (735)
2 days, 6 hours
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(An older customer calls in for tech support with his satellite receiver.) Me: “Okay, your signal strength is pretty good.” Customer: “Right.” Me: “Let’s just verify all your channels are coming in.” Customer: “Okay.” Me: “Can you please put it on channel 400?” Customer: “No problem, hold on.” *dials 4-0-0 into the telephone* Customer’s wife: “Give me that!” (She gets control of the phone.) Customer’s wife: *laughing* “So sorry, he’s such an idiot!” Related: Take ...
Dial A Human Cuts Through Automated Phone Prompts [Phones] (35)
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Kevin Purdy (8466)
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Lifehacker (34016)
4 days, 3 hours
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When you've just about had it with an in correct bill, a faulty product, or anything else you have to call a 1-800 number for, waiting for the automated operator to finish listing all the buttons you can push can feel like rubbing salt in the wound. Dial a Human, a web directory of shortcuts and end-runs around unnecessary prompts, eases the pain. Right now, the site's just a long, single-page list of what button ...
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pneal said:
For the UK too please...
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James Dorminey said:
This is pretty cool.
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Matt said:
Hah, I had the same idea a month ago, though I'd like to have it as an android app.
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Ryan said:
oh gethuman is the one i have bookmarked.. wow, it didn't even occur to me that this wasn't that lol
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CKL said:
See also: gethuman.com
Step 35c: Ask Customer To Reboot Dumbo (9)
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Not Always Right | Funny & Stupid Customer Quotes (735)
1 week
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Customer: “Hey, all the computers in the store are down.” Me: “Yep, I can’t ping your servers or anything. Are you in the computer room?” Customer: “Yep.” Me: “What’s on your console?” Customer: “Hang on, let me get a flash light.” Me: “A flashlight? Why do you need a flash light?” Customer: “We’re in the middle of a power outage.” Me: “Umm… sir, the computers won’t work without power.” Customer: “Are you sure? They fixed ...
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Voyagerfan5761 said:
"An... elephant?" Priceless.
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Jamie said:
Something to smile about - when the elephant did it!
And They Say Time Travel Is Impossible (5)
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Not Always Right | Funny & Stupid Customer Quotes (735)
1 week, 1 day
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Customer: ”How much longer is your department open today?” Me: “Two hours.” Customer: “Oh… uhm, you on Mountain Time, then?” Me: “No, we’re on Pacific.” Customer: “I’m in Mountain time, so in reality, you’re only there another hour.” Me: “Sir, seriously, we’re here another two hours regardless of what time zone you’re in.”
It’s All Downhill From Here (1)
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Not Always Right | Funny & Stupid Customer Quotes (735)
1 week, 2 days
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(I’m making small talk with a customer while waiting for his computer to boot up. This is after talking about the weather in his area. The following takes place without missing a beat.) Me: “Yeah, well, I have a friend from Indiana.” Customer: “Really? Where did you meet him?” Me: “Actually, it’s a her.” Customer: “Oh, lucky guy!” Me: “I met her through her husband.” Customer: “Oh, not so lucky.” Me: “He’s my supervisor.” Customer: ...
Terms Of Endearment (5)
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Not Always Right | Funny & Stupid Customer Quotes (735)
1 week, 3 days
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(I work for an internet tech support center. Due to security and billing, once an account has been registered, it can’t be changed.) Me: “Thank you for calling ***. What can I do to assist you today?” Customer: “I need to change the email address I registered on the account.” Me: “I’m sorry sir, but I do not have the ability to do that for you. “You can, however, set up a sub-account to use ...
Crimes of Opportunity (3)
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Not Always Right | Funny & Stupid Customer Quotes (735)
3 weeks
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Me: “What seems to be the problem?” Young customer: “My wireless connection isn’t working. Can you take a look at it?” Me: “Sure, no problem.” (I get his laptop set-up and test the wireless. It picks up the store wireless with no problem.) Me: “Well, pal it looks like your laptop is working just fine. It’s possible that it could be your router that’s the problem.” Young customer: “I don’t have a router. I was ...
Telepathy Is Fun (2)
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Not Always Right | Funny & Stupid Customer Quotes (735)
3 weeks, 2 days
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Me: “Thank you for calling ***, my name is ***. What can I help you with today? Customer: “I’ll tell you how you can help, fix my d*** computer!” Me: “So what is the problem with the computer today?” Customer: “It’s broken. Fix it.” Me: “Okay, but how is it broken?” Customer: “I don’t know, just fix it.” Me: “Is it not turning on, or is it not booting up?” Customer: “I don’t know about ...
Telus Mobility you need to work on your e-interfaces and communicate to customers better (1)
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Tris Hussey (20)
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A View from the Isle (2)
3 weeks, 6 days
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On Friday I started the onerous task of dealing with the details of moving. Switching hydro, Shaw, etc. I also had a bit of a beef with Telus Mobility because when I tried a Telus Hotspot while at Pearson, I couldn’t connect for free. According to my plan I have unlimited use of all Telus Hotspots (which will rock with my Eee PC). I also wanted to figure out why my billing and account balance ...
Roll Your Own System Administration Panel [How To] (18)
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Kevin Purdy (8466)
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Lifehacker (34016)
1 month
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If you're regularly digging into Windows' Control Panel and Administrative Tools to tinker with your system, or a friends', the How-To Geek has quite the time-saving tip for you. Both Windows XP and Vista have a built-in tool that lets you cherry-pick the tools you regularly use—disk management, user/group control, services, and the like—and pack them all into a custom panel. You can place a shortcut to this panel anywhere you'd like, and you can ...
Apple Weighs In on the MobileMe Mess - Pogue's Posts - Technology - New York Times Blog (3)
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David Pogue (114)
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Pogue's Posts (102)
1 month
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Doesn’t matter. I can’t remember any tech company ever willing to bare its ugly internal problems quite so publicly, and with so frank an admission of the distress it was causing. These days, my e-mail is filled with notes from customers, express relief and a huge stress reduction.It would have been a lot better if MobileMe had worked great from Day One. It would have been better if Apple had been this candid from the ...
Apple's MobileMess (2)
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Yeah, That Might Do It (3)
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Free Tech-Support Calls for Vista SP1 [Windows Vista] (16)
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Kevin Purdy (8466)
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Lifehacker (34016)
1 month, 1 week
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Microsoft is offering unlimited, toll-free tech support calls to users of Windows Vista, upgraded to Service Pack 1, through March 2009, in nearly any country. You'll likely need to have your Product ID handy (right-click on My Computer->Properties to grab it), but it's a nice last resort for you or anyone you don't have time to explain a Vista problem to. [via]
Microsoft Offers Free Tech Support to All Windows Vista Customers (16)
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Amit Agarwal (1649)
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Digital Inspiration (1743)
1 month, 1 week
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Got a problem finding the correct printer driver for your Windows Vista computer? Or did some of your software programs and hardware devices stop working after you installed SP1? Or are you facing trouble while installing Vista SP1? Well, you may stop hunting blogs and web forums for solutions and contact Microsoft directly over phone, email or web chat as they now offer free and unlimited tech support to all Windows Vista customers worldwide who ...
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Clay said:
wow.. I wonder if I can call them up and ask how to do obscure things to my OS?regardless this is pretty sweet.
10 Secrets To Getting Better Tech Support From Asus (12)
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Ben Popken (744)
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Consumerist (3261)
1 month, 1 week
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An Asus technician has stepped forward out the shadows to give us the 10 insider tips for getting through and getting better and faster tech support from computer and computer parts maker. Some things just can't be fixed though, but it's at least to know the soul-crashing math they're using to destroy the customer experience. Considering how bad their tech support is, you're definitely going to need these tips... Our tipster writes: If you aren’t ...
How I accidentally erased my digital photos, then recovered them (1)
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Consumer Reports Electronics Blog (20)
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Consumer Reports Electronics Blog (26)
1 month, 2 weeks
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It took me more than a year to shoot 488 photos and less than a second to lose them—purely by accident, when I unwittingly reformatted the memory card in my point-and-shoot camera. These were photos I wanted to keep, capturing memories of my first trip to Yosemite, family and friends, even the before-and-after pictures of my kitchen renovation. But I foolishly ignored two commonsense pieces of advice every digital camera user should follow: Don't use ...
We Can Thank Hollywood And “Hacker” Films For This (21)
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Not Always Right | Funny & Stupid Customer Quotes (735)
1 month, 2 weeks
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Me: “Can I help you?” Caller: “My car won’t start.” Me: “Excuse me?” Caller: “My car won’t start. It ran fine earlier but since I’ve visited your site it won’t turn over.” Me: “Uh… is your computer attached to your car? Draining the battery?” Caller: “No, the computer is in the house.” Me: “I’m sorry, but I don’t see how visiting a web site, let alone ours, could affect the operation of your car.” Caller: ...
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Ian said:
This one can't be true... can it?
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Nirav said:
Read the rest of it.
Is PC Tech Support a Gamble? (1)
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Chris (1249)
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Chris Pirillo (211)
1 month, 2 weeks
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Add to iTunes | Add to YouTube | Add to Google | RSS Feed When something goes wrong with your computer, how do you diagnose it? Do you start with making sure cables are plugged in properly, and then test components one-by-one? Why not do it the easy way from now on? Just roll the dice and let them tell you the problem. The PC Diagnostic Dice are available from ThinkGeek for only $20.00. They’re ...
