Give away your buns (1)
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Andy Sernovitz (67)
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Andy Sernovitz's Damn, I Wish I'd Thought of That! (67)
1 day, 18 hours
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There's a restaurant in Chicago called Ann Sather. They are famous for their cinnamon buns, which are served as an appetizer with every meal. (Which is awesome -- starting dinner with a 500-calorie desert.) If you show up at the end of the day, they'll give you boxes of the buns for free. Every one they don't sell at the end of the day is useless to them. But when they give it away, it ...
Fallacy of Teamwork (1)
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JasonSeiden (2)
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HRM Today Featured Posts (4)
1 day, 18 hours
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“Teamwork is the glue that bonds losers together.” So reads the inscription on a gift made by the founder and CEO of a major publishing house to one of his employees. In in a world of gridlock, gridlock, and more gridlock, it can be tempting to want to find wisdom in those words… it can also be enlightening. The Fallacy of Teamwork is a great site devoted to the myth that people work better when ...
Got Customer Service Fundamentals? (1)
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AllBusiness.com - Customer Service Experience (2)
2 days, 1 hour
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If you’re going to create a customer-focused culture, you need to be able to take the desired behaviors and break them down to bite-sized pieces that your employees, members, or volunteers can understand. In 2003, my organization, the American Cancer Society adopted Constituent Relationship Management (CRM) as a business philosophy. Known in the business sector as Customer Relationship Management, this philosophy focuses on building relationships with customers as opposed to focusing ...
Appalling Presenter Manifesto (1)
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Lisa Braithwaite (4)
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Speak Schmeak is the blog of public speaking coach Lisa Braithwaite (4)
2 days, 2 hours
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I can't believe I've never shared with you Rowan Manahan's "Appalling Presenter Manifesto." If you really want to cultivate your awfulness as a speaker, look no further. This is the ultimate guide for tedious speakers everywhere.Here's just one of Rowan's gems:"Oblivious Myopia - these presenters literally cannot and do not want to see beyond the end of their nose and so fail to notice that their audience is either asleep or has gone home."For every ...
Top 10 Tips to Recession-Proof Your Career (1)
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wendyterwelp (2)
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Rock Your Career (2)
2 days, 13 hours
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“Whenever you are asked if you can do a job, tell ‘em, ‘Certainly I can!’ Then get busy and find out how to do it.” -Theodore Roosevelt Now is the time to take on extra responsibilities on the job and move out of your comfort zone. Here are 10 tips to help you recession-proof your career: 1. Speak up at the next staff meeting. Make a positive contribution to the conversation and share your ideas. ...
Plan This Week on Paper [Printables] (4)
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Gina Trapani (3737)
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Lifehacker (13375)
2 days, 13 hours
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You want to get your act together this Monday morning but your usual set of digital tools just ain't cutting it? Mix things up a bit and try going analog. The Organize IT blog offers a free weekly planner PDF template for download and printing. For more ink-to-dead-tree workday boosters, check out our top 10 printable paper productivity tools.
For Geographically Dispersed Teams (1)
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Lisa Haneberg (6)
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Management Craft (6)
2 days, 14 hours
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I was doing some work with a client last week - a manager who leads three geographically dispersed teams. I shared this diagram as a way of making sure he had the basics covered. You want to work on each box and define and discuss each box.
How to Get Promoted Without Doing Anything (3)
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Seamus Anthony (24)
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Personal Growth & Self Awareness | The Change Blog (7)
2 days, 14 hours
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You leave no cushion unturned. You search the house until you’re in a state, roaring internally (and perhaps externally) with frustration. You waste ten minutes and a load of energy. Eventually you give up the hunt – that important form you were filling out has disappeared into the ether. Sulking, you put the kettle on and plonk yourself in front of the TV. Then you finally hear it – that quiet voice inside. It was ...
Not the Best (1)
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noreply@blogger.com (Michael Wade) (7)
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Execupundit.com (19)
2 days, 15 hours
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No, we don't hire the best here. We routinely select and promote people if they fall into one of these categories:They won't make us look dumb.They are nice.They will get along with their co-workers.They won't try to change us.They have some unusual skill or credential that will give us some luster.They sound smart.They look the part.Their selection will please someone in upper management.They will satisfy some hiring goal.They will make us feel good about ourselves.They ...
Keep New Members Hooked For 21 Days (1)
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Richard Millington (4)
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FeverBee (2)
3 days, 3 hours
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It takes 21 days for something to become a habit. If you can keep new members engaged for their first 21 days, they're hooked. So spend more time on newcomers than on your regulars. Plan a schedule to keep newcomers engaged for the first 21 days. Here are a few ideas to get those creative juices flowing. Early Achievements. Casinos are designed to give people small early payouts. Games like WoW let people accelerate through ...
The A B C’s of Customer Service – How to Keep Your Customers and Gain New Ones (1)
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Teresa Morrow (2)
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Sparkplug CEO (19)
3 days, 6 hours
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I chose to write a post in honor of Customer Service week. As a customer yourself, there are certain things you expect from other businesses. For you, as a business owner, you must be knowledgeable about what your customers are looking for from your business. 1) Ask questions. Always think about the Customer. Think about what they need. Listen to the customer. Ask questions of their needs and wants. And then deliver on what they ...
Where Can I Get That Image? (1)
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Rico (18)
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Business - Channel Feed (2)
3 days, 16 hours
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Required to credit the sources of any images you use in a project? Need free images? A colleague recently shared with me a list of free image sources. Most of them require that you take the time to credit the owner, which is hardly an onerous limitation on your creativity. Visit any of the following for more details. Flickr morgueFile Stock Xchange Dreamstime Free Range Stock Photo Sandbox Wikimedia Commons Free Foto As my colleague ...
How Small Boxes Help You Succeed | chrisbrogan.com (11)
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chrisbrogan (916)
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chrisbrogan.com (828)
5 days, 1 hour
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Constraints are important to marketing, but also to all executions. We need boundaries. We need a sense of what goes in the box. Understanding what you can and cannot do is one set of rules, but putting together a system of what you intend to do, your goals, requires a strong understanding of the boxes you are going to configure. Too esoteric? How about this: you don’t want to buy cars from Coke. You don’t ...
Three Steps: How Companies Can Participate Successfully in Social Media (1)
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Kami Huyse (34)
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Communication Overtones (32)
6 days, 4 hours
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The first time I wrote about a three-step process for organizations to participate in social media was in February of 2007. While my thinking on how it works has gotten much more complex over time, it still is a simple framework by which a company can start think about social media strategy. I would love to hear what others think each of these steps should entail. What does it mean to listen? How can you ...
Management Responsibility 101: Optimism (1)
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Rosa Say (2)
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Talking Story with Say Leadership Coaching (2)
6 days, 7 hours
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Are you a positive voice right now in a vast sea of negative news? Make no mistake managers, you must be. When you talk story today, no matter the context, be a champion of what CAN be done, of what strength IS at hand, of faith you DO have, and of the confidence in OTHERS you do have. Speak with the steady calm and quiet way that soothes fear. Troubled times are when leaders emerge, ...
Underestimating the brand (2)
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Mark Hurst (24)
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Good Experience (22)
6 days, 10 hours
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A few weeks ago I wrote The JetBlue experience, sliding, making the point that this once-beloved airline appears to be intentionally dismantling its customer-centered culture. Twenty of you wrote in with comments, mostly agreeing with the column, and even offering a counterexample of Southwest Airlines, which has maintained its customer focus. Now the New York Times has run a profile of JetBlue, pointing to evidence that JetBlue's management is actively moving away from its original ...
KnowHR Blog (11) permalink
I was browsing someecards.com today (great way to waste an hour) and saw this card that I thought was perfect for the RIF Days ahead. Going Lewis & Clark is one way to not be there when the hammer drops.Shared by philgerb (47)Contribute commentStartupNation Blog (4) permalink
Hi Fellow StartupNation Entrepreneurs, Speaking in front of potential customers is a great way to generate new business. Plus, this is a hot marketing activity now since it doesn’t cost a lost of money to give a presentation. But before you hit the stage, you’ll want to prepare accordingly. To avoid boring your audience to death, check out these great tips: http://www.damniw... http://www.entrep... By giving valuable information to target audince members, you can boost awareness, ...Shared by philgerb (47)Contribute comment
